Refund policy

Return & Refund Policy

If a product arrives damaged, incorrect or materially different from the confirmed order, the customer must contact CALLS OFF within 7 days of delivery.

Review requirements

The customer must keep the packaging, accessories, manuals, labels, delivery proof and visual evidence of the product's condition. CALLS OFF may request photos or video before approving a return, replacement or refund.

Opened or used products

Because the product is consumer electronics, an opened, used, customer-damaged, modified or incomplete item may not be eligible for return unless there is a verifiable defect covered by warranty.

Return costs

If the issue was caused by a product defect, wrong item or shipping error, CALLS OFF will review the case and determine whether a return, replacement or refund applies. If the return is requested because of preference, change of mind or buyer error, return shipping may be the customer's responsibility.

Refunds

If a refund is approved, it will be processed to the original payment method whenever possible. Processing times depend on the payment provider, bank or card issuer.